Course curriculum

  • 1
    Sharing your Story, Strengths, Supports
    • Review Sharing Your Story
    • Strengths
    • Strength Categories
    • Strength Finding
    • Support After Training
  • 2
    Grief and Loss
    • Introduction and Interacting with Callers
    • Techniques that Don't Work
    • Anxiety, Grounding, and Reactions
    • Grief and Loss Reflection
    • We don't move on from grief. We move forward with it.
    • Introduction to Grief and Loss
    • Theories of Grief Processing
    • Complicated vs. Uncomplicated Grief and Holding Space
    • Phone Worker Responses That Don't Help
    • More Unhelpful Phone Worker Roles
    • The Fix-it Personality and Wrap Up
  • 3
    Crisis and Suicide Intervention
    • Module Introduction
    • What is Crisis?
    • Relativity of Crisis
    • Goals of Crisis Intervention
    • What about Diversity?
    • Diversity Questions
    • Suicide Attitude Response Exercise
    • Suicidality Range
    • Common Traits of Suicidal Persons
    • I Jumped Off the Golden Gate Bridge
    • Video Discussion
    • Safety Challenges
    • Red Flags
    • Ask the Question
    • Risk Assessment Questions