Course curriculum

  • 1
    Cultural Humility: Oppression & Inclusion
    • Welcome and Overview
    • Fillable Training Manual
    • Introduction to Cultural Humility
    • Activity: Privilege & Me Self-Reflection
    • Video: Power, Privilege, and Oppression
    • Privilege
    • Video: What Is Privilege?
    • Power
    • Oppression
    • Quiz: Oppression
    • Matrix of Oppression
    • Video: 5 Faces of Oppression
    • Inclusion
    • Awareness & Bias
    • Allyship
    • Quiz: Inclusion & Bias
    • Emotional Intelligence
    • Video: What Is Emotional Intelligence?
    • Wrap Up
    • Session Evaluation
  • 2
    Empathy, Active Listening, and Communication Skills
    • Welcome
    • Phone Line Introduction
    • Video: Brene Brown on Empathy
    • Activity 2.1: Active Listening Reflection
    • Communication Skills
    • Activity 2.2: Feelings Vocabulary
    • Feelings Vocabulary
    • Leaning in to Big Emotions
    • Feelings Identification
    • Using Big Emotions Words
    • Paraphrasing
    • Activity (binder): Scenario Practice
    • Holding Space
    • The Bowl Metaphor
    • "With, not For"
    • Being in the Moment
    • Wrap Up
    • Session Evaluation Quiz
  • 3
    Process of a Call
    • Welcome
    • Process of a Call Framework
    • Call Greeting
    • Door Openers
    • Activity: Name the Door Opener
    • Roadblocks
    • Self Disclosure
    • The Process of Ending a Call
    • Wrap Up
    • Session Evaluation Quiz
  • 4
    Grief and Loss
    • Welcome
    • Introduction to Grief and Loss
    • Activity: What is Grief and Loss?
    • Video: How Do You Help a Grieving Friend?
    • Video: Grief Out Loud - Teens Talk About Loss
    • Activity: Personal Narrative
    • Cultural Differences
    • Activity: Cultural Differences
    • Responses to Grief
    • Models of Grief
    • Four Tasks of Grief
    • Activity: Grief Conversations - Dos and Don'ts
    • Process of a Call
    • Activity: Resources & Self Care
    • Wrap Up
    • Session Evaluation Quiz
  • 5
    Mental Health
    • Welcome & Overview
    • Anxiety
    • Video: MTV's Teen Code on Anxiety
    • Quiz: Anxiety
    • Depression
    • Video: What is Depression?
    • Quiz: Depression
    • Bipolar
    • ADHD
    • Video: Adolescents with ADHD
    • Quiz: Bipolar & ADHD
    • Eating Disorders
    • Video: Inside the Eating Disordered Mind
    • Eating Disorder Conversations
    • Psychosis & Schizophrenia Spectrum
    • Video: What is Psychosis?
    • Responding to Mental Health Callers
    • Quiz: Responding to Mental Health Callers
    • Training Manual Activities
    • Wrap Up
    • Session Evaluation Quiz
  • 6
    LGBTQIA+
    • Welcome and Overview
    • Introduction
    • Video: A Living History of the LGBT Movement
    • Gender Identity
    • Video: Why Gender Pronouns Matter
    • Video: How to Support Transgender Students
    • Sexual Orientation
    • Video: 10 Sexualities to Know About
    • Self Reflection: My Identity
    • Activity: Coming Out Questions
    • Video: Teen Coming Out Stories
    • Prejudice & Discrimination
    • Allyship on the Phone Line
    • Cultural Differences
    • Tips for the Phone Line
    • Activity: LGBTQIA+ Resources
    • Wrap Up
    • Session Evaluation
  • 7
    Bullying & Oppression
    • Welcome and Overview
    • Introduction to Bullying
    • Video: Together Against Bullying
    • Is it Bullying or Conflict?
    • Activity: Is it Bullying or Conflict?
    • Body Shaming
    • Why do People Bully?
    • Statistics on Bullying
    • Video: LGBT High School Students Share Their Experiences
    • Activity: Emotional Thermometer
    • Bullying Behavior Continuum
    • Activity: Bullying Continuum
    • Video: Ways to Stop Bullying
    • How to Help Someone
    • Cultural Differences
    • Activity: Process of a Call Within a Bullying Conversation
    • Activity: Bullying Resources
    • Wrap Up
    • Session Evaluation
  • 8
    Homeless Youth & Runaways
    • Welcome & Overview
    • Activity: Homeless Youth & Runaways Perception
    • Video: 49 Days On The Streets: From The Day I Became Homeless
    • Introduction to Homeless and Runaway Youth
    • Causes and Consequences
    • Behavioral and Emotional Health
    • Video: When No One's Looking
    • Barriers and Resilience
    • Intersecting Issues
    • Training Manual Activities
    • Resources
    • Helpful Tips
    • Wrap up
    • Session Evaluation
  • 9
    Helpline Specialist Self Care
    • Introduction to Self-Care
    • What is Self-Care?
    • Activity: Types of Self Care
    • Video: Self-Care in High School
    • Importance of Self-Care
    • Self-Care Recommendations and Planning
    • Discussion
    • Wrap Up
  • 10
    High Acuity Protocol
    • Welcome
    • Overview
    • What is High Acuity?
    • Purpose of Hand Raising
    • What is Mandated Reporting
    • Mandated Reporting: When to report?
    • Mandated Reporting: things to keep in mind
    • Mandated Reporting: things to keep in mind
    • What constitutes reportable abuse?
    • Recognizing Abuse
    • Phone Room Procedures
    • Phone Line Procedures
    • Child Abuse-Neglect Flow Chart
    • Homicide and Duty to Warn
    • Duty to Warn
    • Homicidal Ideation Follow Up
    • Homicidal Ideation Phone Line Procedure
    • Making a Duty to Warn Call
    • Suicidal Ideation
    • High Acuity Protocol Quiz
  • 11
    Suicide Awareness, Intervention, and Safety Planning
    • Welcome
    • Overview
    • Facts about Suicide
    • Activity: Attitudes about Suicide
    • Suicidality Range
    • Common Traits
    • Video: I Jumped off the Golden Gate Bridge
    • Safety Challenges & Warning Signs
    • Asking about Suicide & Safety Planning
    • Video: Suicide Intervention Process of a Call Roleplay
    • Resources
    • Phone Room Procedures
    • Wrap-up
    • Session Evaluation Quiz
  • 12
    Self-Harm Intervention
    • Welcome and Overview
    • Introduction to Self-Harm Intervention
    • Video: Understanding Non-Suicidal Self Injury
    • Self-Harm Knowledge Check (After reading pages S-H 9 & 10 in your training manual)
    • Talking about Self-Harm
    • Activity: "Bruises" Reading (Page S-H 13)
    • Activity: Self-Harm Alternatives
    • Self-Harm Conversation Practice (Be sure to check the alternatives page on S-H 16)
    • Activity: Process of a Call
    • Activity: Resources
    • Wrap Up
    • Session Evaluation
  • 13
    Relationship Violence
    • Welcome
    • Introduction to Relationship Violence
    • What Does Dating Violence Look Like?
    • Video: Teen Dating Violence PSA (CW)
    • Warning Signs (in a relationship)
    • Quiz: Warning Signs to Watch for as a Friend
    • Video: Are You in a Healthy Dating Relationship?
    • Quiz: Healthy or Unhealthy?
    • Activity: Relationship Health Survey
    • Power and Control Wheel
    • Video: Teens Talk About Dating Violence
    • Activity: Stop and Think
    • Video: 4 Signs of Emotional Abuse
    • Cycle of Abuse
    • Why Do People Stay in Abusive Relationships?
    • Why Do People Stay?
    • Video: Why is it hard to leave?
    • Activity: Stop and Think
    • Activity: A Teen’s Guide to Safety Planning
    • Activity: Conflict Resolution
    • Sexual Violence (CW)
    • Victim Responses
    • Sexual Assault Calls
    • Activity: Helpful Tips
    • Activity: Relationship Violence Resources
    • Activity: Process of a Call
    • Some Final Tips
    • Wrap Up
    • Session Evaluation Quiz
  • 14
    Addictive Behaviors and Substance Abuse
    • Welcome & Overivew
    • Substance Use and Addiction
    • Video: Teen Brain Development
    • Activity: Questions about addiction
    • Video: Everything you think you know about addiction
    • Substance Use Treatment and Recovery
    • Activity: The Effects of Addiction on Family and Friends
    • Video: Young People in Recovery
    • Activity: Conversations Involving Substance Use
    • Activity: Helpful Tips
    • Activity: Process of a Call
    • Activity: Resources
    • Some Final Tips
    • Wrap Up
    • Session Evaluation
  • 15
    Difficult Calls and Boundaries: Providing Support to Familiar Individuals
    • Welcome
    • Introduction to Difficult Calls
    • Angry Callers
    • The Blamer
    • "Yes, but..." Callers
    • Silent/Reticent Callers
    • The Storyteller
    • The Rapid Talker/Rambler
    • Sexual Callers
    • Callers With Other Challenges
    • Familiar Callers
    • Boundaries
    • Wrap Up
    • Session Evaluation
  • 16
    Introduction to Teen Link Chat and Text
    • Welcome
    • Overview
    • Introduction to Chat/Text
    • Pros and Cons
    • Emotional support with Active Listening
    • Coming up: Activity
    • Identify the Active Listening Skill
    • Are you a bot?
    • Sounding human over chat
    • Coming Up: Examples
    • Good Contact Skill #1
    • Good Contact Skill #2
    • Good Contact Skill #3
    • Good Contact Skill #4
    • Good Contact Skill #5
    • Good Contact Skill #6
    • When to use emojis and emoticons
    • Sending Pictures and Emojis
    • High Acuity Chat Scenarios
    • Closing a chat/text conversation
    • How to End a Text Session on iCarol
    • Session Review
  • 17
    Referral to Community Resources
    • Welcome
    • Crisis Connections Programs
    • When to Offer a Resource
    • How to Find Resources
    • Reliability
    • Wrap Up
    • Session Evaluation
  • 18
    Sexual Health
    • Welcome and Overview
    • Fillable Training Manual: Sexual Health
    • Activity- Sexual Health Fiction or Fact?
    • Activity: Sexual Health Fiction or Fact?
    • Video: Are You Ready?
    • What is Consent?
    • Activity: Caller Check-in
    • Teen Pregnancy In WA State
    • Video: What should you do if..
    • Pregnancy, Adoption, and Abortion
    • Washington Teen Sexual Health Statistics
    • Video: Sexually Transmitted Infections - YouthMedEd
    • Types of Sexually Transmitted Infections & Diseases
    • Cultural Differences
    • Activity: Process of a Call
    • Sexual Health Resources
    • Activity: Sexual Health Resources
    • Wrap Up
    • Session Evaluation