Course curriculum

  • 1
    Course Introductions and Instructions
    • Instructions
  • 2
    Module 1 Session Evaluation
    • Module 1 session evalulation
  • 3
    Module 2: Recovery and Resiliency
    • Pre-Reading Activity Instructions
    • Recovery and Culture
    • Definitions
    • Learn More
    • Religion and Spirituality
    • Exploring your religious identity
    • Mental Health Challenges
    • Self-Determination
    • Support and Choice
    • Resilience
    • What Trauma Taught Me About Resilience
    • Recovery, Hope and the End
    • Module 2 Session Evaluation
  • 4
    Module 3: Empathy, Active Listening, and Communication Skills
    • Introduction
    • It's not about the nail
    • Effective Communication
    • With Not For Perspective
    • Brene Brown on Vulnerability
    • Empathy
    • Empathy vs Sympathy
    • The Power of Language
    • Recovery Oriented Language
    • Paraverbal Communication and Reminders
    • Module 3 session evaluation
  • 5
    Module 5: Recovery and Perceptions Exercises and CareLogic Narratives
    • Module 5 Session Evaluation
  • 6
    Module 6: Sharing Your Story: Strengths and Supports
    • Welcome
    • The Danger of a Single Story
    • Discussion Questions
    • Conversations with Callers
    • Strengths
    • Strength Categories
    • Why use Strengths?
    • Supports Questionnaire
    • Support After Training
    • Oppression and Power
    • Cracking the Codes: Unconscious Bias
    • Pyramid of Power and Control
    • Conclusion
    • Module 6 session evaluation
  • 7
    Module 7: Barriers, Tension, Grief, and Phone Worker Difficulties
    • Introduction and Interacting with Callers
    • Techniques that Don't Work
    • Anxiety, Grounding, and Reactions
    • Grief and Loss Reflection
    • We don't move on from grief. We move forward with it.
    • Introduction to Grief and Loss
    • Theories of Grief Processing
    • Complicated vs. Uncomplicated Grief and Holding Space
    • Phone Worker Responses That Don't Help
    • More Unhelpful Phone Worker Roles
    • The Fix-it Personality and Wrap Up
    • Module 7 Session Evaluation
  • 8
    Module 9 evaluation
    • Module 9 Session Evaluation
  • 9
    Module 10:Crisis and Suicide Intervention
    • Module Introduction
    • Personal Crisis Exercise
    • Feelings of People in Crisis
    • Working with People in Crisis
    • Suicide Attitude Response Exercise
    • Casually Suicidal | Sarah Lamberti | TEDxAdelphiUniversity
    • Suicide
    • Suicide Range Sliding Scale
    • Risk Factors
    • Combatting Risk Factors
    • Important Elements of Consideration
    • Handling Suicidal Calls
    • I Jumped Off the Golden Gate Bridge
    • Video Discussion
    • Child and Vulnerable Adult Abuse
    • The History of Moral Injury
    • Death with Dignity Act
    • Crisis and Suicide Intervention Session Evaluation
  • 10
    Module 11: Confidentiality, Boundaries, Ethics, and Self-Care
    • Confidentiality and Introduction to Boundaries and Ethics
    • Why are boundaries important?
    • Boundaries
    • Types of Boundaries
    • The Helping Relationship
    • True/False Activity
    • Relationships and Saying No
    • Practice Saying No
    • Self-Care
    • Who Takes Care of the Phone Worker?
    • Taking Care of Yourself as a Phone Worker
    • Module 11 Session Evaluation