Course curriculum

  • 1
    Crisis Line Refresher Training
    • Module Instructions
  • 2
    Fundamentals of Active Listening, Empathy, and Communication Skills
    • Welcome - Building Empathy to be a Better Listener
    • Barriers and Catalysts to Listening
    • Holding Space
    • The Bowl Metaphor
    • "With, not For"
    • Being in the Moment
    • Self-Disclosure
    • Emotional Detective Work
    • 6 Tips for Better Listening
    • Intro to the Active Listening Toolbox
    • Active Listening Toolbox
    • Voice Tone & Using Silence
    • De-escalation
    • Leaning in to Big Emotions
    • The Importance of Naming Your Emotions
    • Using Big Emotions Words
    • Emotions Vocabulary
    • Crying & Yelling
    • Expectations for Helping
    • Letting go of the Outcome
    • Take-Home Practice
    • 5 Ways to Listen Better
    • Discussion of 5 Ways to Listen Better
    • Susan David - The Gift and Power of Emotional Courage
    • Wrap Up
    • Empathy, Active Listening, and Communication Skills Session Evaluation
  • 3
    Crisis Intervention
    • Welcome to the Crisis Intervention Module
    • Introduction to Crisis Intervention
    • What is Crisis?
    • Crisis Exercise
    • Common Feelings of People in Crisis
    • Relativity of Crisis
    • Goals of Crisis Intervention
    • Crisis Intervention vs Counseling
    • What about Diversity?
    • Diversity
    • Brene Brown on Empathy
    • Video Discussion
    • Process of a Call - Contact
    • Process of a Call - Clarification
    • Process of a Call - Coping
    • Process of a Call
    • Communication Strategies for Crisis Intervention
    • Crisis Intervention Traps to Avoid
    • Demo Role Play
    • Additional Reading
    • Wrap Up
    • Crisis Intervention Session Evaluation
  • 4
    Suicide Awareness, Intervention, and Safety Planning
    • Welcome to the Suicide Intervention Module
    • Introduction to Suicide Intervention
    • Crisis Line Hand Raising Protocol
    • Suicide: Attitude Response Exercise
    • Relevant Suicide Facts
    • I Jumped Off the Golden Gate Bridge
    • Video Discussion
    • Suicidality Range
    • Common Traits of Suicidal Persons
    • Safety Challenges
    • Red Flags
    • Ask the Question
    • Risk Assessment Questions
    • Process of a Call - Suicide
    • Second Party Suicide Calls
    • Demo Role Play
    • Additional Readings
    • Wrap Up
    • Suicide Intervention Session Evaluation