Course curriculum

  • 1
    Welcome
    • Check-in
    • Needed access
  • 2
    Overview of Roles
    • Contents
    • Roles
    • Working together
    • Being a leader
    • Being a leader: Check-in
    • Scenario
    • Decision making hierarchy
    • Decision making hierarchy: Scenario
    • Room management
    • Prioritization
    • Maintaining appropriate personal boundaries
    • Regular shift vs Filling in
    • Check in- Overview of roles
  • 3
    Technical Pieces
    • Contents
    • Start of shift
    • Microsoft 365
    • Sharepoint scavenger hunt
    • InContact
    • Carelogic
    • Volunteer/Staff Schedule
    • Check in- Technical pieces
  • 4
    Supporting the Phone Line
    • Welcome to your shift!
    • Phone Worker on-boarding process
    • Basics of Crisis Intervention
    • Active Listening Toolbox
    • Hand Raising Protocol
    • Regular callers
    • Regular caller cards
    • Regular Caller Strategies
    • Riley's question
    • Managing Difficult Behaviors
    • Triune Brain Activity
    • Setting Boundaries
    • Other Protocols
    • Check in- Supporting the Phone Line
  • 5
    Utilizing Interventions
    • Contents
    • Exploring the current crisis
    • What are they
    • Exploring levels of options
    • Adult Crisis Decision Pyramid
    • Clinical approval
    • Interventions Process
    • QA Process
    • Incomplete screenings
    • Hospitalization vs Alternatives
    • Acuity Considerations for DCR
    • Red cases
    • Red cases- Mandated Reporting
    • Red cases- Welfare Check
    • Check in- Utilizing Interventions
  • 6
    Resources
    • How to give out resources
    • Within Crisis Connections
    • Outpatient MH resources
  • 7
    Quiz and Feedback
    • Quiz
    • Feedback