Course curriculum

  • 1
    Empathy, Active Listening, and Communication Skills
    • Welcome - Building empathy to be a better listener
    • Barriers and Catalysts to Listening
    • Holding Space
    • The Bowl Metaphor
    • "With, not For"
    • Being in the Moment
    • Self-Disclosure
    • Emotional Detective Work
    • 6 Tips for Better Listening
    • Intro to the Active Listening Toolbox
    • Voice Tone & Using Silence
    • De-escalation
    • Leaning in to Big Emotions
    • Using Big Emotions Words
    • Crying & Yelling
    • Expectations for Helping
    • Letting Go of the Outcome
    • Take-Home Practice
    • 5 Ways to Listen Better
    • Discussion: 5 Ways to Listen Better
    • Susan David - The Gift and Power of Emotional Courage
    • Empathy, Active Listening, and Communication Skills Session Evaluation
  • 2
    Self-Care: Building Resiliency
    • Welcome to Self-Care: Building Resiliency
    • Self-Care Training Manual Pages
    • Definitions
    • Growing & Practicing Resilience
    • Stress, Trauma & Burnout
    • Why does resiliency matter?
    • Self-Awareness
    • Lucy Hone - 3 Secrets of Resilient People
    • Components of Resiliency
    • Physical Resilience
    • Mental / Cognitive Resilience
    • Emotional Resilience
    • Wrap Up
    • Self-Care: Building Resiliency Session Evaluation